Shipping & Returns
CHANGING YOUR ORDER AND CANCELLATION POLICY
If you wish to make changes to your Order, please contact us immediately using the contact details found at the bottom of this page. We will let you know if the change is possible. If it is possible, we will inform you of the changes in the total cost of your Order or anything else which would be necessary as a result of your requested change.
Please note, Consumer Contract regulations only apply to your order if the Goods have not been custom made to your specification. This includes our standard size doors which will only be manufactured at your bespoke request. If the Consumer Contract Regulations do apply you can cancel your Order by notifying us, in writing, before delivery or within 14 days after the date of delivery and a refund will be issued.
Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition. You are the owner of the Goods once they have been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you.
We may be able to arrange collection of Goods, but you will be liable to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
You will not be liable for the cost of return if you have informed us within 14 days of delivery that the Goods were damaged upon receipt. A replacement of your Order will be delivered to you within 14 working days of collection.
Following cancellation of your Order, any monies paid will be refunded by the method you used to pay us and usually within 14 days from the day on which we receive the Goods back from you. For avoidance of doubt, custom made orders will not be refunded.
If you are unhappy with any aspect of your Order, please contact our Customer Services by emailing firstname.lastname@example.org. Our dedicated customer service team will aim to resolve any issue you might have.
If you remain unhappy after following the process set out above, you may wish to refer it to the Furniture Ombudsman who is an independent organisation that provides Alternative Dispute Resolution services. You can email them direct at email@example.com.
Please read our Terms & Conditions of Sale